FAQS
Where can I see the opening hours?
Our up-to-date session times and opening hours can be viewed on our Your Visit page.
I would like a refund, is that possible?
All tickets for Exploria are non-refundable. However, if you would like to speak with the team regarding your case, please contact exploria@bhlive.org.uk.
Please see the terms and conditions below for party bookings:
• Payment for your party must be made in full at the time of booking.
• You have the right to change your mind within 2 days of confirming your booking.
• Bookings are non-refundable after 2 days.
• Bookings are transferable, subject to facility availability.
• Booking amendments, including party guest numbers, must be requested a minimum of 3 days before the party date. Customers may only increase guest numbers up to 3 days before the party booking.
• For exclusive hire, you have the right to change your mind within 14 days of confirming your booking.
Do adults need to buy a ticket for Exploria?
Adults can spectate or supervise their children for free, as long as they are not playing on the structures. If an adult uses the structures, they will need to purchase a ticket and a pair of Exploria socks.
Do I have to buy Exploria socks?
Everyone over 2 years old must wear a pair of Exploria grip socks within our zones. They are reusable, so they only need to be purchased once.
What ages does Exploria cater for?
Exploria has a range of activities suitable for children up to 12 years old. Parents and guardians should be on site whenever children in their care are taking part.
How old should an adult be to supervise a child?
A parent or responsible person aged 16 or over must supervise the child.
Can adults use the facilities?
The Bounce Activity Zone is available for adults, with all other areas available for children only. Some areas for younger children allow adults to accompany them on the equipment. Any limitations regarding access and use of individual areas are clearly displayed at the entrance.
Do you have facilities for guests with disabilities?
Yes. Exploria states that it complies with current accessibility guidance. This applies to toilets and washrooms, rest/seating areas and the Exploria café. There is level access in and out of the building, and access can be widened by opening a second door. Some play equipment may not be suitable for every child, depending on their needs. Exploria SEN sessions provide exclusive, scheduled sessions for children with additional needs.
What is your approach to unacceptable behaviour?
Anyone behaving in a way that interferes with children’s enjoyment will be removed from the park and banned from re-entry. Serious cases will be reported to the police.
Am I allowed to take photos or videos?
You may capture special family moments, but please only take photos or videos of your own children. There are no restrictions on photography or videography during private hires or in privately booked party rooms.
What should my child wear to use the play equipment?
Shoes must be removed before entering the play area, and your child must wear Exploria socks, available when booking, to maintain hygiene and protect their feet. Children using slides are advised to wear long-sleeved tops and trousers. Socks can be reused on future visits. Belt buckles, pocket change, sharp items and anything else that could damage equipment or hurt people are not permitted on any facilities.
Are there any height restrictions for children?
Height restrictions apply in the toddler and baby areas. If your child is taller than the line at the entrance, please do not take them into that area.
Is there a safe area where my baby or toddler can play?
Yes. There are areas exclusively for babies and toddlers up to a certain height. The maximum height allowed is clearly signposted at the entrance. Babies and toddlers must be supervised by a parent or responsible person aged 16 or over.
Do you have a baby changing area?
Yes. Baby changing facilities are provided in all Exploria accessible toilets.
Can we bring a picnic?
No food can be brought into the centre, other than baby milk and baby food. If you have purchased a party with Exploria, you can bring your own birthday cake. Your dedicated party host will cut the cake to send home with the party guests.
Can a member of your team look after my child?
No. Your children’s safety and behaviour are always the responsibility of the accompanying parent or guardian. Exploria team members are on hand to make sure the equipment is used correctly and safely. If in doubt, just ask.
What if my child becomes unwell?
First-aiders are on site to help if your child becomes unwell or hurts themselves. Always report an accident so the team can record it, monitor outcomes and take appropriate preventive action.
Where can I park?
There is a pay-and-display car park next to the centre. Street parking is also available nearby.
How do I pay for my sessions?
You can pay when booking online with a credit or debit card, Apple Pay or Google Pay. Card, contactless and cash payments are accepted inside the venue at the Exploria helpdesk, café and vending machines.
Do you cater for people with allergies and food intolerances?
Yes. The café menu includes gluten-free, dairy-free and vegan options. Speak to a member of staff if you are unsure about anything.
Can any food or drink be taken into the zones?
No food, drink or chewing gum is allowed in any of the play and bounce areas.